Patient Information

At the office of Dr. Jessica Y. Chen, our goal will always be to treat our patients with the respect they deserve and provide them with a warm and welcoming environment where they will receive the highest quality of dental care available. We are proud to work with patients of all ages in Rochester, NY and the surrounding areas.


Once you make an appointment at our office, that time will be reserved for you. We send you a courtesy reminder for your appointment via phone call, text or email, whichever you prefer. Please arrive on time. By being prompt, you can take advantage of all the time we have dedicated to you. If, for some reason, you are unable to keep your scheduled appointment time, please call us with 48 hour notice to reschedule.

Information Update

Please inform us as soon as possible should you have any change regarding your medical condition, your contact information including phone number, email, address and your dental insurance.

Your Referrals

Your referring your family, friends, neighbors and coworkers to our practice is the highest compliment you can give us. Your trust and confidence in us is greatly appreciated.

New Patients

Our office is currently accepting new patients. Please call our office at 585-865-4674 to schedule an appointment.

What to Bring to your First Appointment

To provide you with prompt dental treatment, please be sure to bring the following items when you visit our practice for your initial visit:

  • Insurance Information/Card
  • Photo Identification
  • Any medical/dental records pertaining to your visit including any x-rays, other imaging, labs and studies if applicable
  • A list of medications you are presently taking

Please arrive 15 minutes before your scheduled appointment time to fill out necessary paperwork or download required forms here and complete them before you arrive.

Emergency Contact

We offer 24/7 emergency contact information to our patients so you always have support. You can reach us at 585-865-4674 when you need help.


We accept most dental insurance plans. Please familiarize yourself with your insurance plan; paying close attention to your benefit maximums, deductibles, and covered percentages. As a service to our patients our staff will prepare all the necessary forms for your dental benefits, bill your insurance company for you and help you with any claim disputes. However, we remind you that your specific policy is an agreement between you and your insurance company and it is your responsibility to review and to know your insurance plan.

Please know that you are responsible for your total obligation should your insurance benefits result in less coverage than anticipated. We do not render our services on the basis that insurance companies will pay all of our fees. We base our treatment on what is best for you. Your benefits are contracted between your employer and your insurance company.


Payment is expected at the time services are rendered, unless other arrangements have been made prior to the service. If you have dental insurance coverage, this includes any co-payments or deductibles and fees over your yearly maximum–as well as non-covered services.

For your convenience, our office accepts cash, check, Visa, MasterCard & Discover.

We do offer outside-the-office financing through CareCredit. Click here for details.

Care Credit

For more information about our office policies, or to schedule an appointment, contact us today at 585-865-4674!